We are committed to making our house removals and moving house services usable and welcoming for everyone across the accessible House Removals area. This accessibility statement explains our approach to accessibility for residential removals and home removal services, including our efforts to meet WCAG 2.1 AA standards and to provide inclusive moving experiences.

Our goal is that all information and interactions related to a house removal are perceivable, operable, understandable and robust. We consider accessibility when delivering moving home services, from booking and planning to the physical move day. Where possible we adapt our processes to support customers with diverse needs, including those who require additional assistance during packing, loading, and transport.

We design our online and in-person services with accessibility in mind. Key features include support for screen readers, clear keyboard navigation through booking interfaces, and accessible content structure for people using assistive technologies. We apply semantic headings, meaningful link text, and descriptive labels so that users relying on screen-reader software can navigate information about house removal options, quotes, and service details.

To support accessible moving and house removal information, we focus on a set of practical accessibility measures:

• WCAG 2.1 AA compliance for contrast, text resizing, and content structure to improve readability for vision-impaired users.
• Screen-reader support through properly ordered headings, ARIA where appropriate, and alternative text for informative images to enhance understanding of home removal services.
• Keyboard navigation so booking forms and interactive elements work without a mouse, enabling customers to manage a house removal using only the keyboard.

In addition to the above, we consider tactile and verbal guidance options for in-person moves where necessary. Our crews are trained to provide clear, step-by-step assistance on move day, and we offer flexible loading and scheduling to accommodate specific accessibility requirements for residential moves.

We provide alternative formats of important documents on request, such as large print or electronic formats that are compatible with assistive technologies. If you need a packing checklist or a moving plan in a particular format, we will work to supply it promptly.

We actively test and review our processes for accessible house removals. Regular checks include automated testing tools, manual keyboard-only navigation, and trials with screen readers to ensure compliance and practical usability for customers moving house in the accessible House Removals area. Staff training covers respectful communication and safe handling of belongings for customers who require assistance.

We aim to continuously improve: accessibility enhancements are prioritized in our service updates and staff briefings. When we discover barriers, we log them, evaluate impact, and implement fixes to make our removal services more inclusive.

If you require accessibility support or need to request an accommodation for an upcoming house removal, please contact our accessibility team using the same channel you used to arrange your move or the contact method provided on your booking confirmation. We will acknowledge requests, discuss preferred arrangements, and respond within a reasonable timeframe. We welcome communication about accessibility needs and will work with you to plan a safe, comfortable residential removal that respects your requirements.