Terms and Conditions - House Removals
Welcome to our house removals service. Before engaging our services, please read the following Terms and Conditions carefully. These terms govern your use of our services and outline the responsibilities of both parties to ensure a smooth and efficient relocation.
1. Definitions
- Service Provider: The company offering house removal services.
- Customer: The individual or entity requesting house removal services.
- Quotation: The estimated cost provided prior to the commencement of services.
2. Service Agreement
By booking our house removal services, you agree to these Terms and Conditions. The agreement commences once a service appointment is confirmed and concludes upon the completion of the move.
2.1 Scope of Services
Our services include packing, loading, transport, unloading, and unpacking of household items. Any additional services must be agreed upon in writing prior to the commencement of work.
2.2 Scheduling
We strive to accommodate your preferred moving date and time. However, scheduling is subject to availability and may be adjusted as necessary.
3. Pricing and Payment Terms
The cost of our services is based on the volume of items, distance of the move, and any additional services requested. All pricing details will be outlined in the provided quotation.
3.1 Payment Methods
We accept various payment methods including cash, credit/debit cards, and bank transfers. Payment is due upon completion of the services unless otherwise agreed upon.
3.2 Deposits and Cancellations
A deposit may be required to secure your booking. Cancellation terms must be adhered to as specified in the cancellation policy section.
4. Responsibilities of the Service Provider
We are committed to providing professional and efficient removal services. Our responsibilities include:
- Ensuring timely arrival and departure.
- Handling all items with care to prevent damage.
- Providing necessary packing materials and equipment.
- Complying with all relevant laws and regulations.
5. Customer Responsibilities
To facilitate a smooth move, customers are expected to:
- Ensure all items are packed and ready for loading at the agreed time.
- Provide accurate information about the volume and nature of items to be moved.
- Obtain any necessary permissions or access required for the move.
- Inform the service provider of any fragile, valuable, or hazardous items.
6. Insurance and Liability
We carry comprehensive insurance to cover any damage or loss of items during the move. However, it is advisable for customers to obtain additional insurance for high-value items.
6.1 Liability Limitations
Our liability is limited to the value of the goods being moved as stated in the insurance policy. We are not liable for delays caused by factors beyond our control, such as severe weather conditions or traffic incidents.
7. Cancellation and Postponement Policies
Customers may cancel or reschedule their move by providing a minimum of 48 hours' notice. Cancellations made within 24 hours of the scheduled move may incur a cancellation fee.
7.1 Refunds
Deposits are refundable minus any costs incurred up to the point of cancellation. Specific refund terms will be outlined in the provided quotation.
8. Dispute Resolution
In the event of a dispute, both parties agree to attempt to resolve the matter through negotiation. If a resolution cannot be reached, the dispute may be escalated to mediation or arbitration as per applicable laws.
9. Governing Law
These Terms and Conditions are governed by the laws of the jurisdiction in which the services are provided. Any legal actions arising from these terms will be subject to the exclusive jurisdiction of the local courts.
10. Amendments to Terms
We reserve the right to amend these Terms and Conditions at any time. Any changes will be communicated to customers prior to the commencement of services.
By choosing our house removal services, you acknowledge that you have read, understood, and agreed to abide by these Terms and Conditions.